As a veteran IT professional and trainer, I have a unique perspective on the complexity of the industry. Coaching and consulting have given me a deep understanding of the inter-dependencies of roles and how they work together to provide a highly-available and efficient IT Infrastructure. As an IT Consultant, I have seen common areas across the business spectrum that need Optimization. I can provide advice and expertise to help my customers and/or employer realize the benefits of an optimized IT environment.
None College America of Denver Aug 1999 - May 2001 1 Year(s) and 9 Month(s)
My Professional Background
Lead Technical Instructor New Horizons CLC Spokane, WA Apr 2013 - Present 10 Year(s) and 2 Month(s)
Designed and implemented a 6-month IT Career Development Course to transition students into the IT world. Classes included Windows Server, Windows 10 and CompTIA Fundamentals that has generated well over 2 million dollars in sales.
Trained hundreds of students in many disciplines including PowerShell Administration and Scripting, Windows Server 2016, SQL Server, Office 365, among many more.
Creator of HoT Labs (Hands-on-Training) – I would work closely with clients to design and instruct on custom needs. Examples include: 2008R2 to Server 2012R2 Migration, Custom Server 2016, Custom Windows 10 Deployment, Server 2008R2 Security and Access Control. This modality generated another product for our sales staff and over $100,000 in sales.
Creator of Consul-Training – Consulting and Training in one delivery! I would work with the customer on their site and instruct the client while performing consulting services for installation or repair which dovetailed instruction and consulting to a whole new client base.
Managed Instructor team for New Horizons Spokane - Trained several new instructors for our career development track and onsite course delivery.
Designed and implemented a computer imaging and custom application-layering deployment solution for the EPIC EMR roll-out at Sacred Heart Hospital. Provided Quality Assurance for all computer builds prior to deployment. Provided End-User and Help Desk support at the Sacred Heart Hospital campus. Performed Technology Assessments for computer upgrades/replacements and deployment roll-out strategies. Provided network and system support for the IT staff at Sacred Heart Hospital.
Manager of Information Services Lutheran Community Services NW Spokane, WA Oct 2004 - Apr 2012 7 Year(s) and 6 Month(s)
Lead Systems/Network Administrator and Desktop Support/Repair. Trained staff on collaborative software and how to recognize security threats. Responsible for Security Systems, Access Control and Security Breach Response Team. Designed and Implemented Disaster Recovery Policies and procedures in addition to writing Acceptable-Use policies for users and other policies as needed for all departments (I can speak lawyer-ese ??).