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2017-08-15 21:20:25
About this user
With an Industry level experience of more than 4 years, making a career in Big Data, Data warehouse and Business Intelligence development. Strong technical knowledge, with an attention to detail accuracy in SQL Server/Integration Services, Analysis Services and Reporting Services. Power BI on Premise and Cloud have been my core area of expertise. Database Migration with faults resolution, query optimization and administering SQL Serve databases are also at my fingertips.
  • BS(CS) BAchelors of Science in Computer Science
    Institute of Business Administration Karachi(IBA)
    Feb 2011 - Jun 2015 4 Year(s) and 4 Month(s)
My Professional Background
  • Microsoft Technologies Consultant
    QuickStart Technologies
    Aug 2017 - Present 6 Year(s) and 9 Month(s)

    *Assisted Clients from various industries in training on C#, Dot Net, WPF, ADO.NET, SQL, CSS, Html5, jQuery, JavaScript, Ajax, and Rest Platforms. *Provided Lab trainings of Microsoft courses to various IT-Organizations and Professionals. *Successfully provided hands on training of Microsoft certifications, career paths, leadership management, modality, and subscriptions for IT-Organizations and Professionals *Assisted Clients from various industries in training on Sharepoint 2013 and 2016
  • Team Lead Software Support
    Oct 2016 - Mar 2017 5 Month(s)

    *Supervised a team of 6 software support engineers • *Provided application level support to 700+ Clients *Increased overall business targets from 35% to 55% *Deployment of Web Services, SQL Server Data Optimization, Cleansing and Migration from Oracle to SQL Server 2005.2008 R2 *Coordination with clients, software development, Sales and Marketing team via emails, calls and other communication mediums *Assignment of visits to clients to provide application level support (Time Information System) after generating visits from CRM (Customer Relationship Management) *Conducted training of support engineers and successfully implemented issues prioritization procedure based on L1, L2 and L3 to handle client’s issues w.r.t severity level.
  • Senior Support Executive
    Feb 2016 - May 2016 3 Month(s)

    •*Android, iOS apps testing along with web based software quality assurance of websites. *Successfully implemented SOP for prioritizing issues based on their severity level. *Liaise with the customers via email, calls and by other communication mediums. *Resolved Queries of Clients related to Invoice modules of CMS via SQL queries. * Database restore, transformation, and reports generation for clients queries via crystal reports. *Provided IT-solutions consultancy to the UK-based client’s w.r.t various IT-services.
    CENTEGY TECHNOLOGIES(Sidat Hyder Murshad Associates)
    Oct 2015 - Feb 2016 4 Month(s)

    *Deployed and configured SnD (Sales and Distribution) android mobility suite at one of Reckitt Benckiser Pakistan’s Distribution site. *Feasibility study and Business analysis of sales and distribution cloud based application before deployment of the product via coordination with development, network, quality assurance, Business Intelligence departments respectively. • Database optimization and solution of client issues related to application via SQL for Reckitt Benckiser Pakistan. • Resolved support Level issues such as testing of websites, mobility solutions pertaining to client queries via SQL related to Sales and Distribution application for EFL (Engro Foods Limited) • Provided support via SQL to client queries related to Sales and Distribution application for Ismail Industries Limited.
  • Internee -IT Department
    Jun 2014 - Sep 2014 3 Month(s)

    *Developed an interface for operations department via and C# Platform to store customer’s data and their transactions. Modified banking app (android, iOS and windows) for providing services offered by the bank to the customer at their fingertips.
  • Internee
    Aug 2013 - Dec 2013 4 Month(s)

    *Compiled reports on statistical market analysis of power outages in the urban and rural areas of Pakistan.