The ITIL Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
An Incident is considered Problem when it occurs again. Therefore if the same incident occurs again despite applying Incident Management process then it should be processed under Problem Management process.
2018-05-10 12:53:22
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An Incident is considered Problem when it occurs again. Therefore if the same incident occurs again despite applying Incident Management process then it should be processed under Problem Management process.