Technical Trainer (Independent) Training organization in Asia/Middle East Jan 2008 - Mar 2017 9 Year(s) and 2 Month(s)
> delivered trainings (classroom & lab) to telecom operators (engineering staff) in various countries
> developed customized courses & training material according to customer requirements (client tailored)
> designed & developed various courses including Software-Defined Networking with lab using OpenDaylight
> authored E-Learning courses on GPON-FTTx & Carrier Ethernet which are available on client’s website
Adjunct Instructor (part-time / evening hours) SZABIST | MAJ University Jan 2008 - Dec 2014 6 Year(s) and 11 Month(s)
> taught postgraduate & undergraduate courses as adjunct faculty during evening hours at SZABIST & MAJU
> helped students in their thesis, projects, and independent-study courses in various areas of IT and Telecom
Senior Technical Trainer ZTE Telecom Corp. China Dec 2005 - Dec 2007 2 Year(s)
> delivered optical transmission (SDH, NG-SDH, DWDM, CWDM, & Access Networks) equipment trainings to internal employees, partners, & international customers from China, Sri Lanka, Algeria, Nepal, Pakistan
> delivered products training on;
SDH equipments such as ZXMP S320, ZXMP S330, ZXMP S360, ZXMP S380, ZXMP S385, ZXMP S390
Network Management Systems such as; ZXONM E300, ZXONM U300, & UMS E100
DWDM equipments such as ZXWM M900 & ZXWM M800
Multi Service Access Network (MSAN) & voice switch equipments such as ZXA10 & ZXJ10
> provided guidance over Operational & Maintenance issues / practices of transmission networks to customers
> promoted sales through presentations, demos, workshops, & lectures
> developed & edited multimedia courses, presentations, product manuals, and customized trainings
> trained clients over Next Generation SDH technologies like Ethernet over SDH, ATM over SDH, RPR
> helped technical writers in technology learning & proof reading of technical documents
> reported NMS bugs / equipment faults to R&D engineers and maintained training facilities
ATM / IP Network Support Specialist Siemens Canada Mar 2000 - Aug 2001 1 Year(s) and 5 Month(s)
> provided on-site and remote Operational & Maintenance support to worldwide telecom operators {Global One, CenturyTel (USA), Second Century} over Alcatel’s ATM switch 36170 and Network Management System 46020
> developed & implemented IP mobility prototype over an IPv4 test-bed running on Linux platform
Business Tech (Network Operations Center) Bell Canada, Ottawa (Canada) Mar 1998 - Mar 2000 2 Year(s)
> provided on-line technical support to worldwide company clients on 24x7 rotation basis over Newbridge’s 3600 TDM Switches (now Alcatel-Lucent)
> monitored / maintained client equipments by using Newbridge’s Network Management System 46020
> recorded and tracked customer network problems in a Problem Tracking System (Remedy ARS) from the time of initial report through to resolution
> actively maintained different service provider’s updates and customer environment knowledge
> weekly meetings with service providers regarding strict SLA compliance