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2017-10-20 14:25:42 7

ITIL Foundation

The ITIL Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

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2018-05-10 12:53:22 0
What's in your mind?
Profile picture of Bernard Fernandes

Why is problem management important, what are the benefits, what are the consequences of not doing it, and who owns problem management?

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Profile picture of Kennith  Marshall

I just took the ITIL Practitioner course and wrote the exam. I did not do well in the exam. Can I get some help from the community as to what one needs to do to pass the exam? Are there any precise areas I should concentrate on or is there a specific way I should address this exam? Any assistance would be highly appreciated.

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Profile picture of Nicholas  Marshall

Please help

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Profile picture of Faizan Subzwari

Faizan Subzwari Jul 31, 2019 · Updated

Hi Nicholas. If you have taken ITIL v3 Foundation and want to move onto ITIL 4 stream, currently at Foundation level there is no transitory module. You’ll have to undergo training for ITIL 4 Foundation and sit the certification exam upon completion of your training.

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Profile picture of David Schaffer
Posted: Jul 18, 2018

Do these courses include certificates and tests?

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Azhar Khuwaja Jul 25, 2018

Certificates will be provided by PeopleCert when you pass your exam. Exams are also taken by PeopleCert.

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Profile picture of Heriberto  Sollars
Posted: Jun 8, 2018

what is the difference among essential, enhancing and enabling services?

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Azhar Khuwaja Jun 8, 2018

Essential services are core services which delivers the basic output as desired by the user.
Enabling services are needed in order for a core service to be delivered.
Enhancing services are value added services that increase the value of core service (e.g. caller ID)

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Profile picture of Heriberto  Sollars
Posted: Jun 8, 2018

What do you mean by Standard Change under Change Management process?

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Azhar Khuwaja Jun 8, 2018

“Standard Change” is a pre-authorized change. It is documented change which is considered low-risk, simple and less likely to create issues or outages.”

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Profile picture of Heriberto  Sollars
Posted: Jun 8, 2018

How many types of change categories are defined under “”Change Management” process?

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Azhar Khuwaja Jun 8, 2018

Three types of changes are defined which are Standard Changes, Normal Changes and Emergency Changes.

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Profile picture of Brittany Alana  Woods
Posted: May 10, 2018

What are three types of metrics discussed in ITIL Foundation course?

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Azhar Khuwaja May 10, 2018

“There are three types of metrics discussed in ITIL Foundation certification. End to End Service Metrics, Technology Metrics and Process Metrics.”

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